Refund policy

All sales are final

Due to the limited nature of Ghazal pieces and the delicate and sensitive materials used, we do not accept returns or exchanges for:

Change of mind
Personal preference
Colour preference
Incorrect size selected by the customer
Items that are no longer wanted
Duplicate orders placed by the customer
Minor variations normally associated with handmade, printed or delicate products

Customers are responsible for reviewing all product descriptions, measurements, colours, materials and care instructions before placing an order.

Product colours and appearance

We make every reasonable effort to present product colours and details accurately. However, colours may appear slightly different depending on lighting, photography, screen settings and the device used.

Small variations that do not affect the item’s intended use or overall design are not considered defects.

Incorrect, damaged or defective items

If you receive an item that is incorrect, damaged or defective, contact Ghazal within 48 hours of delivery.

Please provide:

Your order number
A clear description of the issue
Photographs of the item
Photographs of the external packaging
Photographs of the shipping label
An unedited opening video, where available

Do not wear, wash, alter, use or dispose of the item or its packaging while the claim is being reviewed.

After reviewing the evidence, Ghazal may offer an appropriate remedy, which may include repair, replacement, store credit or refund, depending on:

The nature of the issue
Product availability
The carrier’s findings
Applicable consumer-protection law

Because Ghazal pieces are limited, an identical replacement may not always be available.

Items not eligible for a voluntary return or exchange

Unless required by applicable law, we cannot accept items that:

Have been worn, used or washed
Have perfume, makeup, deodorant or other marks
Have been damaged after delivery
Have been altered or repaired
Are missing tags, packaging or accessories
Were purchased as limited-edition, made-to-order or personalised items
Were damaged because care instructions were not followed

Incorrect size or order selection

Customers are responsible for selecting the correct product, size, design and quantity before completing checkout.

Size-related returns or exchanges are not accepted unless the item received differs materially from the measurements or description shown on the product page.

Please contact Ghazal before ordering if you need assistance understanding a product’s measurements.

Sale and promotional items

Sale, discounted, promotional and limited-edition items are final sale and cannot be returned or exchanged for change of mind, except where required by applicable law.

Refused and unclaimed orders

Refusing delivery or failing to collect a parcel does not automatically qualify the order for a refund.

If the parcel is returned to Ghazal, any refund or re-shipping decision will be made after the parcel has been received and inspected. Original shipping fees, return shipping fees, customs charges and carrier fees may be deducted where legally permitted.

Refund processing

Where a refund is approved, it will normally be issued to the original payment method.

The time taken for the refund to appear depends on the payment provider or bank. Original shipping fees are non-refundable unless the return resulted from an error by Ghazal or applicable law requires otherwise.